Identifying members

BridgeSpan member cards can help you determine:

  • Where to submit claims
  • Who to contact for assistance
  • Which health plan, provider network, product and/or types of coverage your patient has, including deductibles and out-of-pocket maximums

Please make a photocopy of the front and back of the member card at each visit and place it in the patient's file.

Access Availity Essentials to:

  • Verify the member number, including the prefix (if applicable)
  • Verify patient coverage, benefit types and eligibility effective dates
  • View detailed patient benefit information, including office visit copays and other benefit details
  • View real-time deductible, coinsurance maximum and out-of-pocket amounts

Standard member ID cards

Member ID cards are plastic and have a white background. Because we have many plans, not all information listed below will appear on all member cards.

The front of the card includes:

  • BridgeSpan logo
  • Provider network name
  • Product name
  • Subscriber name
  • ID number
  • Member name
  • Group number
  • Copay
  • Up-Front Visits
  • Medical deductible
  • Medical out-of-network deductible
  • Medical out-of-pocket maximum
  • Medical out-of-network out-of-pocket maximum
  • Pharmacy benefit information, including Rx deductible and Rx out-of-pocket maximum

Sample member card front

The back of the card includes:

  • Member website and phone numbers.
  • Provider phone numbers.
  • Telehealth (Doctor on Demand) member phone number, if applicable.
  • Vision Service Plan (VSP) provider phone number, if applicable.
  • Nurseline (Advice24), if applicable.

Sample member card back