BridgeSpan member cards can help you determine:
- Where to submit claims
- Who to contact for assistance
Which health plan, provider network, product and/or types of coverage your patient has, including deductibles and out-of-pocket maximums
Please make a photocopy of the front and back of the member card at each visit and place it in the patient's file.
Access Availity Essentials to:
- Verify the member number, including the prefix (if applicable)
- Verify patient coverage, benefit types and eligibility effective dates
- View detailed patient benefit information, including office visit copays and other benefit details
- View real-time deductible, coinsurance maximum and out-of-pocket amounts
Member ID cards are plastic and have a white background. Members receive a separate card for each family member.
Because we have many plans, not all information listed below will appear on all member cards.
The front of the card includes:
- BridgeSpan logo
- Provider network name
- Product name
- Subscriber name
- ID number
- Member name
- Group number
- Copay
- Up-Front Visits
- Medical deductible
- Medical out-of-network deductible
- Medical out-of-pocket maximum
- Medical out-of-network out-of-pocket maximum
Pharmacy benefit information, including Rx deductible and Rx out-of-pocket maximum
The back of the card includes:
- Member website and phone numbers.
- Provider phone numbers.
- Telehealth (Doctor on Demand) member phone number, if applicable.
- Vision Service Plan (VSP) provider phone number, if applicable.
- Nurseline (Advice24), if applicable.
